Case Study: How One Business Saved Thousands by Consolidating Fragmented IT Services
By Alec Castleberry
For years, a mid-sized distribution company in East Texas operated with a cobbled-together patchwork of IT vendors. One handled the phone system. Another managed cybersecurity. A third handled networking. And for anything that fell between the cracks—well, it usually landed on the office manager’s desk.
The Problem: Too Many Vendors, Not Enough Coordination
As the company expanded, the consequences of this disjointed setup became more obvious. Every issue turned into a blame game:
- Slow internet? The network vendor blamed the ISP.
- Security alerts? The cybersecurity firm pointed at outdated hardware.
- Email downtime? That was apparently the MSP’s fault—depending on the day.
Meanwhile, the staff dealt with delayed response times, rising costs, and lost productivity.
The Turning Point
After a particularly bad month that included a full day of email outage and a near miss with ransomware, the company reached out to Castleberry Services. Their goal was simple: get everything under one roof.
Castleberry conducted a full infrastructure assessment and proposed a phased consolidation plan:
✔ Rewire and optimize the network for reliability and speed
✔ Replace outdated devices with secure, managed equipment
✔ Consolidate cybersecurity, backups, and support through a single portal
✔ Eliminate overlapping service contracts and unnecessary vendor fees
The Results: Savings, Speed, and Simplicity
Within three months of making the switch:
- The company reduced its annual IT spending by over 27%
- Support ticket resolution time dropped from days to under 4 hours
- Network uptime reached 99.99%, and staff productivity rebounded
- The office manager got her afternoons back
The Bigger Picture
IT doesn’t have to be complicated, expensive, or spread across five different vendors. As this company learned, consolidating services under a single, trusted provider leads to better communication, faster support, and significant cost savings.
Call us at (936) 237-3030 Lufkin/Conroe | (979) 703-8715 Bryan/College Station
Visit us at castleberryinc.com
Case Study: How One Business Saved Thousands by Consolidating Fragmented IT Services
By Alec Castleberry
For years, a mid-sized distribution company in East Texas operated with a cobbled-together patchwork of IT vendors. One handled the phone system. Another managed cybersecurity. A third handled networking. And for anything that fell between the cracks—well, it usually landed on the office manager’s desk.
The Problem: Too Many Vendors, Not Enough Coordination
As the company expanded, the consequences of this disjointed setup became more obvious. Every issue turned into a blame game:
- Slow internet? The network vendor blamed the ISP.
- Security alerts? The cybersecurity firm pointed at outdated hardware.
- Email downtime? That was apparently the MSP’s fault—depending on the day.
Meanwhile, the staff dealt with delayed response times, rising costs, and lost productivity.
The Turning Point
After a particularly bad month that included a full day of email outage and a near miss with ransomware, the company reached out to Castleberry Services. Their goal was simple: get everything under one roof.
Castleberry conducted a full infrastructure assessment and proposed a phased consolidation plan:
✔ Rewire and optimize the network for reliability and speed
✔ Replace outdated devices with secure, managed equipment
✔ Consolidate cybersecurity, backups, and support through a single portal
✔ Eliminate overlapping service contracts and unnecessary vendor fees
The Results: Savings, Speed, and Simplicity
Within three months of making the switch:
- The company reduced its annual IT spending by over 27%
- Support ticket resolution time dropped from days to under 4 hours
- Network uptime reached 99.99%, and staff productivity rebounded
- The office manager got her afternoons back
The Bigger Picture
IT doesn’t have to be complicated, expensive, or spread across five different vendors. As this company learned, consolidating services under a single, trusted provider leads to better communication, faster support, and significant cost savings.
Call us at (936) 237-3030 Lufkin/Conroe | (979) 703-8715 Bryan/College Station
Visit us at castleberryinc.com
