SMS Terms and Conditions

Effective Date: February 19, 2026

By opting in to receive SMS messages from Castleberry Services, Inc. (“we,” “us,” “our”), you agree to these Terms and Conditions.

SMS Messaging Service

By providing your phone number and opting in via keyword text-in, you consent to receive SMS text messages from Castleberry Services, Inc. for conversational messages related to service appointments, technician ETA notifications, and service desk support communications. Message and data rates may apply.

Message Frequency

Message frequency varies based on active service requests and support needs. You may receive multiple messages per service event. Castleberry Services, Inc. reserves the right to modify message frequency at any time. Carriers are not responsible for delayed or undelivered messages.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy.

Cancellation / Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one confirmation message. No further messages will be sent unless you re-subscribe.

Help / Customer Support

Reply HELP for assistance, or contact us at:
Office: 936-237-3030
Email: support@castleberryinc.com

Liability

Castleberry Services, Inc. is not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.