Messaging Privacy Policy

Effective Date: February 19, 2026

Castleberry Services, Inc. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect and use information about you when you opt in to receive SMS messages from us.

Information We Collect

When you opt in to receive SMS messages, we may collect:

  • Your mobile phone number
  • Your consent to receive SMS messages
  • Your name and basic contact information
  • Your email address (if provided)
  • Your messaging history with us

How We Collect Your Information

We collect information directly from you when you provide it to us, such as during service requests, support interactions, website forms, or keyword text-in opt-ins. We may also collect information when you communicate with us by phone, email, or SMS.

How We Use Your Information

We use your information to:
  • Send service-related and support SMS messages you have opted in to receive
  • Communicate regarding appointments, scheduling, technician ETA, and service updates
  • Provide customer support and respond to inquiries
  • Operate and improve our business operations
We do not use SMS for marketing or promotional messaging.

Choices and Controls

You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After you opt out, you will receive one confirmation message.

To Whom We Disclose Your Information

We may share your information with trusted third-party service providers who assist us in operating our messaging services and business systems.

We do not sell, rent, or share your personal information, phone number, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Protection of Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure.

Updates

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date.

How to Contact Us

Reply HELP for assistance, or contact us at:
Office: 936-237-3030
Email: support@castleberryinc.com